Our Refunds & Returns Policy

To cancel before dispatch, use our contact form as soon as possible. We will try to stop the order, but cannot promise this once fulfilment has begun.

Once an order has shipped, we generally cannot cancel or change it for change of mind, buyer’s remorse or an incorrectly ordered item. Please check compatibility before ordering. This commercial policy does not remove a cancellation or return right required by the law where you live, or remedies for faulty, damaged, incorrect, incomplete or misdescribed goods.

Change of mind and incorrect orders

We do not offer voluntary returns for change of mind, buyer’s remorse or incorrectly ordered items. Check compatibility before purchasing. This does not affect any mandatory return rights where you live.

Faulty, damaged or incorrect items

Use our contact form promptly with your order details and a description of the issue. We may reasonably request photos, video or other evidence to assess it; video is not a condition that overrides your statutory rights.

We cover reasonable return costs for confirmed faulty, damaged, incorrect or misdescribed items, and where the law requires. Depending on the issue and applicable law, the remedy may be repair, replacement, a price reduction or refund. We also cover delivery of an agreed replacement.

Blades have a 30-day VUNRO quality guarantee; clippers and trimmers have a one-year VUNRO guarantee. These commercial periods do not shorten any longer statutory rights. Report a fault even if more than 30 days have passed so we can assess the appropriate remedy.

How to return an item

1. Contact us with the order number and item concerned.
2. Wait for the correct return destination and instructions.
3. Pack the item securely and retain proof of posting.

Missing instructions or packaging do not remove a mandatory legal right. Do not send unnecessary personal or payment information.

Delivery problems

All parcels are tracked. Tell us promptly if a parcel is delayed, lost, damaged, incorrect, incomplete or not as described. We will investigate with the courier and provide the appropriate remedy.

Shipped orders are not refunded solely for change of mind, buyer’s remorse or an incorrectly ordered item under our voluntary policy. Mandatory cancellation rights and remedies for faulty, damaged, incorrect, incomplete, lost or misdescribed goods remain unaffected.

For other approved returns, we aim to process the refund within 14 days after inspection or confirmation of the remedy, or sooner if required by law. Refunds go to the original payment method unless the law requires, or you expressly agree to, another method. Your payment provider may take additional time to display the refund.

Incorrect addresses and uncollected parcels

Enter a complete and accurate address at checkout. If a parcel returns because of an incorrect address, failed delivery or non-collection, we will contact you about redelivery or refund options. Any deduction or redelivery charge reflects reasonable actual costs and applies only where legally permitted.

EU/EEA customers may use the withdrawal form. All customers can start a return or ask for help through our contact form.